Privacy policy
Effective date: 28 April 2026
KaroSmart ("we", "our", "us") respects your privacy. This policy describes how we handle information when you use karosmart.in and the KaroSmart mobile app.
1. Information we collect
We may collect: name, phone number, and email address; location details where needed for service matching or optional features; payment-related information processed securely through providers such as Razorpay (we do not store full card details on our servers); and app usage data and diagnostic logs to run and improve the service.
2. How we use your information
We use your data to provide and improve our services; connect users with service providers; process payments and subscriptions; send service-related notifications and updates; and help ensure security and prevent fraud.
3. Data sharing
We do not sell your personal data. We may share information with: service providers and contractors on the platform when needed to fulfil a request you initiate; payment gateways (for example Razorpay) to complete transactions; and legal or regulatory authorities when required by applicable law.
4. Data storage & security
Your data is stored in secured systems and databases. We take reasonable technical and organisational measures to protect against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we work to follow good industry practice.
5. Your rights
Depending on applicable law, you may have the right to access, correct, or request deletion of certain personal data, and to withdraw consent where processing is consent-based. To exercise these rights or ask questions, contact us at info@karosmart.in.
6. Cookies & tracking
Our website may use cookies and similar technologies to improve experience, remember preferences, and understand aggregate traffic patterns. You can control cookies through your browser settings.
7. Third-party services
We rely on trusted third parties (including payment processors like Razorpay). Their collection and use of information are governed by their own privacy policies; we encourage you to read those policies.
8. Updates to this policy
We may update this Privacy Policy from time to time. The effective date at the top will change when we do. Continued use of the website or app after changes means you accept the updated policy where the law allows.
9. Contact us
Email: info@karosmart.in Website: https://karosmart.in For operational or legal notices, use the contact options on karosmart.in or in the KaroSmart app.
10. Microphone permission
KaroSmart may request access to your device microphone to enable voice input features such as speech-to-text functionality. This permission is only used when you actively use voice input features. We do not record, store, or share your audio data. Microphone access is optional and can be disabled from device settings at any time.
